Your manager Danny would not honor that, even when I told him that I am a first time customer and no one explained the pricing to me in full. So I was surprised by the high price I was being asked to pay.I only want to be charged the fair price that I was quoted. He verbally said 75.99 for synthetic oil change and did not mention extra fees for more volume, service fees. When I expressed my surprise and dissatisfaction to your manager Danny Berrios, he told me that I could leave and he would file a police report against me.All I did was express that the employee named Zane did not delineate pricing structure to me when he showed me your laminated sheet. What a waste of my time!I was displeased when my bill came to $99 (laughably expensive!) and I was expecting $76+ tax. In fact he told me he hopes I never return.ThatвЂ™s after I had to wait nearly four hours to pick up my car, because no one from your shop called me to say that it was ready for pickup. IвЂ™m writing because I just picked up my car from their Cap Hill location and the manager Danny Berrios was extremely rude to me. It concerns me that their car service may be as terrible as the customer care. And now I have to go to autozone or elsewhere to see what the problem is. So at least it was acknowledged.Furthermore, the check engine light has been on since I have left there, which concerns me. I asked for money off of my bill because of the terrible service and the cashier did apologize and took only $10 off. I said, no I have been here the whole time. The heavily tattooed man laughed at me again when I asked like It was my fault I waited for nothing and he said he thought I left the store. It had been done a long time, just no one checked me out, no one told me and I waited for nothing. So I stood for three minutes outside, looking at about five people who saw me, waiting for someone to ask if my car was done. When I looked in the service garage, I saw that my car wasnвЂ™t in there, it was parked in the lot. I was sitting an hour and was first in line. I asked for a tire rotation, and oil change. It wasnвЂ™t funny it was rude, honestly.Next, it took a long time. Then he laughed and said he was joking when I moved and said he was just joking and it was okay for me to stay in the bay I was in. I came in right at opening on a Sunday and the first thing that happened, was a heavily tattoooed and pierced man asked me to park in the other bay, next to where I currently was.

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